At Orion Escapes, we strive to ensure that you are satisfied with your purchase. This Returns & Refund Policy explains how we handle returns, refunds, and exchanges for products purchased through our website.
1. Eligibility for Returns
- Since Orion Escapes operates on a Cash on Delivery (COD) model, returns are considered on a case-by-case basis.
- Products must be unused, undamaged, and in their original packaging.
- Returns must be requested within 7 days of delivery.
2. How to Request a Return
To request a return, please contact our customer support team at [email protected] with:
- Your order number
- Product name and description
- Reason for return
Our team will review your request and provide instructions for the return process.
3. Refunds
- Refunds will be processed only after the returned product has been received and inspected.
- Refunds will be made via Cash on Delivery during the next purchase or as otherwise mutually agreed upon.
- Please note that shipping or handling charges, if any, are non-refundable.
4. Exchanges
- Exchanges are possible if the item is defective or damaged during shipping.
- To request an exchange, contact [email protected] within 7 days of delivery with details and supporting evidence ( photos of the damaged product).
5. Non-Returnable Items
- Items that have been used, altered, or damaged after delivery
- Personalized or customized products (if any)
6. Shipping Returns
- Customers are responsible for shipping the item back unless the product was damaged or defective.
- Orion Escapes will provide the return address and instructions once the return request is approved.
7. Contact Us
If you have questions or need assistance with returns or refunds, please reach out to our team at [email protected]